Your shopping cart is empty!
MENU
Your shopping cart is empty!
Welcome to the Ali Glaziers Glass and Hardware FAQ Hub. Find practical answers about glass, aluminium, roofing, hardware, flooring, measurements, delivery, installation, payments and purchasing building materials in Kenya.
Whether you are a homeowner renovating a house, a contractor managing a construction site, an architect preparing specifications or a business sourcing materials, choosing the right product often starts with the right question.
This FAQ hub brings together common customer questions about:
For products currently available, browse the Ali Glaziers online catalogue or contact Ali Glaziers for product and order assistance.
The correct glass depends on the application, dimensions, safety requirements, appearance and installation system. Before ordering fabricated glass, confirm the required type, thickness, dimensions and processing requirements with the supplier or project professional.
Glass is available in different types and specifications for applications such as windows, doors, partitions, shower areas, shopfronts and other architectural uses. The appropriate product depends on the project's functional, safety and design requirements.
Customers should specify the application rather than asking only for "glass."
Important considerations can include:
For glass-related products, customers can also explore glass products through the Ali Glaziers catalogue.
Glass thickness should be selected according to the application, dimensions, loading, framing system and applicable project requirements. There is no single thickness that is automatically correct for every window, door, partition or other glass application.
For larger or safety-critical installations, the specification should be determined by the appropriate professional or project requirements.
Do not select thickness based solely on price.
Toughened glass is processed to improve its resistance to thermal and mechanical stresses compared with ordinary annealed glass. When properly specified, it can be useful in applications where safety and strength characteristics are important.
Its suitability depends on the installation.
Once glass has been toughened, subsequent cutting or drilling is generally not possible, which makes accurate dimensions and processing requirements important before fabrication.
Laminated glass consists of glass layers bonded with an interlayer. If the glass breaks, the interlayer can help retain fragments together rather than allowing the glass to separate in the same way as ordinary glass.
Laminated glass may be specified where additional safety, security, acoustic or other performance characteristics are required, depending on the system.
No. Toughened glass generally cannot be cut, drilled or significantly modified after the toughening process. All required dimensions, holes, notches and other processing should therefore be confirmed before toughening.
This is one reason accurate measurement is important.
Measurements should be taken carefully and verified against the actual frame, opening and installation system. For fabricated glass, do not rely on assumptions based only on nominal opening dimensions.
Measurements may need to account for:
For specialist installations, the installer or relevant professional should confirm the final measurement.
Ali Glaziers serves residential and commercial customers and supplies a range of building materials, including glass and related products. Large projects should provide detailed specifications, quantities and delivery requirements so availability and logistics can be assessed accurately.
Glass should be supported, protected and secured using handling and transportation methods appropriate to its size, weight and type. Dragging, uncontrolled movement and impact should be avoided.
Large glass orders may require additional planning for:
Aluminium selection should consider the intended application, profile, dimensions, finish, glazing requirements and installation system. Confirm the complete aluminium specification before ordering rather than selecting a profile based only on appearance.
Aluminium is commonly used for applications including:
The appropriate profile depends on the intended application and system design.
Customers can search Ali Glaziers aluminium products when planning a project.
Aluminium can be suitable for many Kenyan construction applications when the correct alloy, finish, profile and installation system are selected. Environmental conditions should still be considered, particularly in coastal locations where humidity and salt exposure can influence material selection and maintenance.
For projects in areas such as Malindi and the wider coast, the specification should take the local environment into account.
Yes. Aluminium is widely used for window and door systems because it can provide a relatively lightweight structural frame with different profile and finish options.
The correct system depends on:
Long aluminium profiles should be supported adequately and protected against bending, scratching, twisting and contamination. Finished surfaces should be protected from unnecessary contact with rough materials and construction debris.
Storage should follow the applicable manufacturer's handling recommendations.
Hardware should be selected according to its application, dimensions, compatibility and required performance rather than appearance alone. Confirm the exact product type and quantity before placing a project order.
The Ali Glaziers range covers various construction and household hardware categories. Customers can search the hardware product range for available products.
Depending on the category, hardware can include products used for:
Availability can change, so customers should confirm current stock for specific products.
Customers can view the Ali Glaziers locks section to explore available lock products.
When selecting a lock, consider:
The correct lock depends on the door, application, security requirement and installation configuration. A lock suitable for an internal bedroom door may not be appropriate for a high-security external entrance.
Before buying, confirm the door type and required lock function.
Yes. Sanitary products form part of the company's wider building-material offering. Customers can explore the sanitary category when planning bathroom or plumbing-related purchases.
Roofing sheets should be selected according to the required profile, material, dimensions, coating, application and structural design. Correct storage and handling are equally important because roofing materials can be damaged before installation.
Roofing sheets should be stored on stable supports above the ground in a dry and adequately protected location. Avoid trapped moisture, unstable stacks, direct contact with soil and unnecessary exposure to construction traffic.
For more guidance, customers and contractors can browse roofing products.
White rust can develop when moisture becomes trapped between closely packed zinc-coated or metallic-coated sheets. Poor storage, prolonged dampness and inadequate ventilation can increase the risk.
The best prevention is to keep roofing materials:
Roofing sheets should be lifted rather than dragged across the ground or over other sheets. Dragging can scratch protective coatings and damage edges.
Sheets should not be left in a position where they can remain in contact with standing water or persistent moisture. A properly raised and supported storage arrangement provides better separation and drainage.
Long sheets should be supported at suitable points and moved in a coordinated manner. Strong winds should also be considered because large sheets can become difficult to control.
Flooring selection should consider the room's moisture exposure, traffic, appearance, installation surface and expected use. SPC, vinyl, laminated flooring, carpets and artificial turf each have different characteristics and should be selected according to the application.
Ali Glaziers provides flooring-related solutions including:
Customers should compare the intended application before selecting a flooring material.
SPC stands for Stone Plastic Composite and refers to a rigid-core flooring construction commonly selected for durability, dimensional stability and moisture resistance.
SPC flooring can be particularly useful in areas where moisture exposure is a concern, although installation still requires proper subfloor preparation and attention to manufacturer instructions.
SPC flooring is commonly marketed for its water-resistant or waterproof characteristics, depending on the specific product construction and installation system. However, the floor assembly is not automatically protected against every type of water intrusion.
Water can still enter through:
The specific product manufacturer's instructions should always be followed.
Laminate flooring is generally more sensitive to prolonged moisture exposure than waterproof rigid-core flooring systems. It should therefore be selected according to the room's moisture conditions and the manufacturer's stated performance requirements.
Artificial turf can be used for selected residential, commercial and recreational applications. The appropriate product depends on the intended traffic, drainage, installation surface, UV exposure and appearance requirements.
Accurate measurement and suitable substrate preparation are critical to successful installation of glass, flooring, wall panels, roofing and other building materials. The material should be selected only after the application and installation conditions are understood.
Installation availability depends on the product, project requirements and service arrangement. Customers should confirm whether installation is included in their quotation or whether the materials will be supplied for installation by their own contractor.
Do not assume installation is automatically included in the product price.
For fabricated glass, measurement should be carried out or verified by a suitably competent person familiar with the relevant glazing system. Accurate final dimensions are particularly important for glass that will be toughened, laminated, drilled or otherwise processed.
Customers can provide measurements for quotation purposes, but the final responsibility for fabrication dimensions should be clearly established before production begins.
Where a project has tight tolerances or specialist glazing, professional verification is recommended.
Yes. The substrate can have a major influence on installation quality.
Depending on the product, preparation may involve:
Installing over an unsuitable substrate can result in premature failure even when the product itself is suitable.
Delivery timing depends on product availability, quantity, preparation, destination and transport requirements. Customers should confirm the expected dispatch and delivery arrangements for their specific order instead of relying on a generic delivery estimate.
Yes. Ali Glaziers provides delivery services in Nairobi, with same-day delivery available according to the stated service offering and subject to product availability, order confirmation and delivery arrangements.
Customers should confirm the actual delivery timing for their order before scheduling site activities.
Yes. Delivery arrangements are available beyond Nairobi, including destinations such as Mombasa, Kisumu, Eldoret and Nakuru, with other destinations assessed according to the order and logistics requirements.
Delivery cost can depend on:
The applicable delivery arrangement should therefore be confirmed for the specific order.
Glass can be transported to destinations outside Nairobi where appropriate logistics arrangements are available. Because glass is fragile, the order should be planned around packaging, vehicle suitability, handling and safe offloading.
Provide:
For remote sites, additional directions or a location pin can help the delivery team.
Customers should inform the supplier as early as possible if the site cannot receive the materials. A delivery may need to be rescheduled if access, storage or offloading conditions are unsuitable.
This is particularly important for glass and other fragile materials.
Catalogue listings do not necessarily mean that every size, colour, specification or quantity is available at every branch at all times. Always confirm current stock before committing to an installation date or project programme.
You can search the Ali Glaziers online catalogue and then contact the team to confirm current availability for the exact product, size, colour and quantity required.
The supplier may be able to source, replenish or otherwise arrange the required product depending on its availability and specification.
Ask for:
Do not substitute a different product without confirming that it meets the project's requirements.
Reservation or order arrangements depend on the product and purchasing terms. Customers should discuss the specific requirement with the Ali Glaziers sales team before making assumptions about stock reservation.
Customers should confirm the current payment instructions, amount and reference before sending M-Pesa payment. Keep the M-Pesa confirmation and ensure the payment is matched to the correct quotation, order or invoice.
M-Pesa is one of the electronic payment methods customers may use according to the current payment arrangements provided by Ali Glaziers. Always confirm the current Paybill and reference instructions before making payment.
Use the payment reference or account information specifically provided for your transaction. Do not guess whether the reference should be an invoice number, quotation number, phone number or project name.
Yes. Keep the confirmation until the payment has been reconciled and the relevant purchase documentation has been received.
The confirmation can help establish:
No. An M-Pesa confirmation records the payment transaction. It does not replace the appropriate sales invoice or electronic tax documentation for the underlying purchase.
Business customers should maintain appropriate purchase and tax documentation for their transactions. Ali Glaziers supports business customers with eTIMS-compliant invoices, helping maintain a traceable procurement record.
Yes. Ali Glaziers provides eTIMS-compliant invoices for business customers.
Business customers should provide the accurate information required for their transaction so that the appropriate documentation can be prepared.
An eTIMS invoice forms part of the electronic tax documentation associated with a qualifying business transaction. It can also help businesses connect supplier purchases with their accounting and procurement records.
A contractor should maintain appropriate records such as:
The exact record-keeping requirements depend on the business and applicable tax and accounting rules.
Customers should understand the supplier's applicable return conditions before purchasing, particularly for special-order, fabricated or customised materials. Inspect deliveries promptly and report discrepancies according to the supplier's procedures.
Customers can review the Ali Glaziers returns information for the applicable conditions.
Inspect the goods promptly and document visible damage or shortages. Contact Ali Glaziers as soon as possible and provide the relevant order or delivery information.
For fragile materials such as glass, avoid unnecessary movement of visibly damaged goods until the issue has been documented and the supplier has advised on the next step.
Return conditions can differ for fabricated or customised products because such products may have been manufactured specifically to the customer's approved dimensions or specification.
Customers should confirm the applicable terms before authorising fabrication.
Customers can contact Ali Glaziers for product availability, quotations, delivery arrangements, payment instructions and purchasing support. Use the contact details below or the official contact page for current assistance.
Call / WhatsApp: +254 716 259682
Call: +254 722 522452 | +254 723 354299
Location: Imadi Shopping Mall
Call: +254 722 671352
Customers can also contact Ali Glaziers online.
Before ordering any major building material, confirm the exact specification, quantity, availability, price, delivery arrangement and applicable documentation. This reduces procurement mistakes and helps keep the project programme on track.
Before paying for a purchase, confirm:
For larger projects, also confirm:
You can explore current special offers and products or browse the wider Ali Glaziers range.
The best building-material purchase starts with a clear specification and ends with proper delivery, inspection and documentation. Whether you are buying glass, aluminium, roofing sheets, hardware, sanitaryware or flooring, confirm the product and logistics before committing your project to a deadline.
A reliable purchasing process is:
Ask → Specify → Confirm → Quote → Verify → Pay → Document → Deliver → Inspect → Install.
For glass, pay particular attention to:
For aluminium, consider:
For roofing materials, consider:
For flooring, consider:
For hardware, consider:
And for every major business purchase, retain the relevant invoice, eTIMS documentation, payment evidence and delivery records.
Ali Glaziers Limited serves customers in Nairobi, Eastleigh, Malindi and other parts of Kenya with glass, aluminium, hardware, roofing, flooring, sanitary and related building products.
For product discovery, visit the main Ali Glaziers website, search available products, or contact the team directly.
Delivery: Same-day in Nairobi and next-day to Mombasa, Kisumu, Eldoret, Nakuru and beyond, subject to product availability and delivery arrangements.
Business documentation: eTIMS-compliant invoices are available for business customers.
Nairobi (Funzi Road): +254 716 259682
Eastleigh: +254 722 522452 | +254 723 354299
Malindi — Imadi Shopping Mall: +254 722 671352
Email: [email protected]
-250x250.png)
-250x250.png)
